About
Architect of Enterprise Systems.
Student of Human Behavior.
My work in Learning & Development started with a question I've never stopped asking: why do some systems work beautifully while others quietly fail the people who use them?
I first encountered that question as an intern at the
University of the West Indies (UWI) in Jamaica, while
completing my undergraduate degree in Psychology. My
introduction to Learning Management Systems came through that internship, and it opened a field I've been
systematically refining ever since.
That internship earned me a full-time role as an LMS
Administrator at UWI, my first official step into the
profession. Over the next several years, I grew into
Instructional Technologist and broader technology leadership roles while completing my Master's in Applied Psychology.
At UWI, I built content and delivery frameworks that became the regional standard for technology-enabled learning across the Caribbean, supporting 20,000+ students and faculty across all disciplines.
Then I scaled.
At NYU, I brought that lens to a global institution,
launching 400+ courses, migrating 3,000+ users to a new LMS, and engineering a platform that connected NYU New York and Florence across two continents. I saw that the same principles I'd learned in the Caribbean worked at any scale, as long as the systems were built with intention.
Then I moved into FinTech.
At North and Point & Pay, I learned what enterprise
transformation actually demands. I built an L&D function
from zero in a PCI-regulated environment, compressed
onboarding from 8 weeks to 2 weeks for a 10,000+ employee organization, delivered $2.5M in cost savings, and led the integration of AI into L&D workflows through OCM frameworks before most of our peers had evaluated the tools.
What I've learned across fourteen years, four continents, and four industries is this: the best leaders don't just solve problems. They build systems that prevent problems from needing to be solved again.
That's what I do.
Fourteen years.
Four continents. Four industries.
One consistent practice, building systems that scale organizations.
How I Lead
Four principles shape every team I build and every
program I deliver.
01. Player-Coach Leader
I set vision AND step into execution. I lead teams while modeling standards and raising the quality bar on the hardest work. Leadership without execution is just opinion.
02. Evidence-Based Designer
03. Outcome-Driven
Every program I build is grounded in learning science, cognitive load theory, adult learning theory, behavioral science. Not trends. Not guesses. Evidence over intuition, always.
I measure what matters. Kirkpatrick Levels 1–4, Phillips ROI, adoption rates, time-to-proficiency, and direct business impact. If we can’t measure it, we can’t improve it.
04. Systems Architect
I thrive where there's ambiguity and something to build.
Zero-to-one work, function rebuilds, AI-enabled
transformation. I've built L&D functions from zero twice.
I know what it takes.
Beyond the Resume
When I'm not building enterprise systems, you'll find me on air at WMNF 88.5 FM, where I volunteer as a broadcaster hosting live programming. It's where I sharpen my voice, my presence, and my ability to connect in real time , the same muscles I bring to leadership, facilitation, and executive delivery.
I'm also a published researcher in Applied Psychology and the author of "Elevate & Empower," a LinkedIn newsletter reaching 150+ professionals monthly with thinking on learning design, AI, change management, and leadership.
I believe the best leaders are curious ones, and the most durable systems are the ones built with both rigor and empathy. My work and my life operate by that principle.
The Next Chapter
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I come in as a problem solver. A builder. A leader who can do the work and lead the work at the same time.I've walked into organizations where L&D was treated as an afterthought, where programs were fragmented, where onboarding was slow, where no one believed training could move the business. I've turned every one of those environments around. Not by waiting for the perfect conditions, but by rolling up my sleeves, diagnosing the real problems, and building systems that make the impact undeniable.
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I bring a strategic mindset rooted in Applied Psychology, the discipline of PMP-certified program delivery, Six Sigma operational rigor, and the creative range to design solutions that fit the organization I'm in, not the one I wish it was.
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I lead with evidence, execute with precision, and I'm just as comfortable designing the strategy as I am delivering the work myself.
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I'm open to Manager, Director, Senior Director, Head of L&D, and VP of Learning or Project management roles across FinTech, SaaS, EdTech, healthcare, and enterprise professional services.
Education
M.S. Applied Psychology
University of the West Indies (2017)
B.S. Psychology & Criminology
University of the West Indies (2013)
Dean's List 2011–2013 · Honours Graduate
Published research on self-concept, employment, and
mental health outcomes. Advanced training in behavioral
science, adult learning theory, cognitive psychology,
and quantitative research methods, the lens I bring
to every learning program I design.
Dual-discipline foundation in human behavior, cognitive
science, research methods, and systems of accountability.
Early grounding in the behavioral patterns, motivations,
and organizational structures that shape how people
learn, perform, and decide.
Cerifications
PMP® — Project Management Professional · PMI (2024)
CPP® — Certified Payments Professional . ETA (2024)
Six Sigma White Belt . Six Sigma Institute (2024)
Visa Dispute Resolution Certified Associate · Visa (2025)