Designed and operationalized an enterprise-wide Disaster Recovery and Business Continuity program aligned to SOC 2 and PCI DSS in a PCI-regulated payments environment. Translated fragmented risk practices into a unified resilience system across compliance, operations, and people.

Standardized processes and redesigned Salesforce workflows across Sales, Implementation, and Client Services. Exposed invisible breakdowns at team handoffs, rebuilt governance 

Designed and deployed a dual-ecosystem learning architecture serving both internal staff and external clients. Compressed onboarding from 8 weeks to 2 weeks across a 10,000+ employee  organization and generated $2M+ in recurring revenue through client enablement programs.

Led an AI integration strategy grounded in Prosci ADKAR and Kotter OCM principles in a PCI-regulated environment. 
Partnered with IT and security as co-designers, built  executive sponsorship through high-signal briefings, and cut content development time by 50%.